These refunds are going to people in the US and other countries, including many older adults who lost money to grandparent, lottery, sweepstakes, or romance scams. 8.9. However, this right of rescission does not apply if We have already paid out the funds to the Receiver before We received Your notice of rescission. 2.1. 8.8. We are not obliged to accept any instruction to execute any Transaction and we will not be liable in any way for declining any such instruction or for withdrawing, terminating or restricting our services to You in any way. 8.4. The affidavit serves as a substitute for your proof of purchase receipt. NEVER SHARE YOUR PASSWORD WITH ANYBODY AND DO NOT WRITE IT DOWN ANYWHERE! The Western Union® Online Service is offered in the United Kingdom by Western Union International Bank GmbH, UK Branch (“WUIB”) in cooperation with Western Union International Limited. WUIB (Branch Address: 200 Hammersmith Road, London, W6 7DL) is a branch of Western Union International Bank GmbH (company number FN256184t, VAT Number ATU61347377), an Austrian limited liability company with registered offices at The Icon Vienna (Turm 24), Wiedner Gürtel 13, 1100 Vienna, Austria. b. we are of the opinion that such a disclosure may assist in the prevention of fraud, money laundering or other crimes. Western Union is not responsible for technical malfunctions that occur outside of its proprietary systems. 8.5. b. result from Your misuse of Transaction data. In the event the money order has been cashed, Western Union reserves the right to require a bond as surety to issue a refund pending the completion of their investigation. You may be liable up to the maximum amount of GBP 50 for losses that: a. result from unauthorised Transactions resulting from the use of lost, stolen or otherwise missing Transaction data (see above Item 4.3.b); or. If We suspect that there has been fraudulent activity by You, Our obligation to refund You will be suspended, pending further investigation, and such investigation will be undertaken promptly. Scammers contacted people and promised prizes, loans, jobs, discounted products or other financial rewards in exchange for money upfront. We have reason to believe that the Transaction information is incorrect, unauthorised or forged; c. You have provided Us with incorrect or incomplete information or We do not receive Your Transaction information in a timely manner in order to guarantee the timely execution of the requested money transfer; or. 1.2. With Western Union, you can send money domestically, pay bills, check exchange rates *, track a transfer, make an international money transfer, and more – right from your smart phone. Western Union review from Sydney, New South Wales rated 3.0/5.0 with Images: See below in regards to my cancelled transaction. Western Union might charge you a fee to refund the transfer amount back to you if the receiver rejects your funds. If your transaction has been paid and you wish to let Western Union know about your situation, you can file a claim with our fraud department at 0800 026 0309 or by using our online fraud claim form to file a fraud report. Making these efforts does not make Us liable for any loss or damage that are the result of Your failure to comply with Your duty in accordance with this paragraph. DISCLOSING INFORMATION TO THIRD PARTIES. You consent to and acknowledge that we must make reasonable efforts to verify your identity. 8.11. You will then need to trace the money order or get a refund. 3.1. 4.3. Include the required processing fee. To the extent fees have been charged to an unexecuted or incorrectly executed Transaction by Us or an intermediary agency and the fees have been deducted from the amount to be received from the Receiver under such Transaction, We will immediately transfer to the Receiver such amounts charged in respect of such fees. 1.1. Help With Existing Transfers. Western Union will send SMS messages to a gateway for forwarding, however forwarding is the responsibility of third parties, and cannot be guaranteed. Save to the extent You are liable under Item 8.2 or 8.4 for a Transaction not authorised by You, We will refund the Transaction amount to You promptly, but at the latest by the end of the Business Day following the day on which We were notified the Transaction concerned has not been authorised or otherwise became aware of the unauthorised Transaction. In such instances, Western Union (or its agents, the mobile phone provider, or account provider) may collect additional money when they convert the Sender’s funds into the currency selected by the Receiver. You can report a scam that happened after that date to the FTC at FTC.gov/complaint and to Western Union's Fraud Hotline at 800-448-1492. 4.6. The exchange rate for a money transfer is indicated to You at www.westernunion.com/gb after selecting the destination country in the “Send Money Online” field, entering the amount that You intend to transfer and clicking on “Calculate”. 2.2. This means that in the event of a non-executed or incorrectly executed Transaction we will refund the Transaction amount to You (to the extent the Transaction was not executed or it was incorrectly executed). In March 2020, refund checks worth about $153 million went out to more than 109,000 people. Any Refund to You will consist of the amount of the money transfer at the Western Union exchange rate valid at the moment of the refund, however at least at the nominal value of the transfer amount insofar as the funds have not been paid out to the Receiver within 45 days. Any difference between the currency exchange rate offered to customers and the currency exchange rate received by Western Union will be kept by Western Union (and, in some instances, its agents, mobile phone provider, or account provider) in addition to the transfer fees. We do not assume any liability for damages caused from the non-payment or late payment of a money transfer to a Receiver subject to Our liability pursuant to Item 8 or if the Western Union® Online Service fails to execute a Transaction by reason of any of these matters. This is a legal requirement for all Transactions processed by Western Union. If you don't have the serial number, you may not be able to get a refund. You must file a claim by May 31, 2018. 14. 1- On May 20, 2020 I made a money transfer of $600 USD to be deposited to the recipient bank account Cairo, Egypt. If You do not receive Our final response or You are unhappy with Our final response, you have the right to refer your complaint to the Financial Ombudsman Service. If a potential match is identified, Western Union researches the Transaction to determine if the name matched is indeed the individual on the relevant list. Other product, service or company designations appearing on the Website may be the trademarks of their respective owners. For transactions to a bank account or to a mobile phone Western Union will transfer the funds to the account identified by the Sender. Unless you acted with fraudulent intent, You are not liable to us: a. for losses resulting from an unauthorised use of Transaction data that arise after receipt by Us of a notification under Item 4.5; or. You are exclusively entitled to display and save a copy of the pages of the Western Union Website for Your personal use. In exceptional circumstances, We will send You a holding reply within 15 business days specifying the deadline by which You will receive Our final response, being no later than 35 business days from the date of Your initial complaint. Can you claim a Western Union refund? Western Union’s exchange rate may be less favourable than some publicly reported commercial exchange rates used in transactions between banks or other financial institutions. Each money transfer is given an individual transaction number, the Money Transfer Control Number or "MTCN". d. Your Card Issuer does not authorise the use of Your Bank Card to pay for the Transaction and Our fees. In the event of loss, theft, copy, misuse, or unauthorised use of the Transaction data (see above Item 4.3.b), where You believe We may have performed a Transaction You did not authorise Us to perform, or where You believe We may have failed to perform or incorrectly performed a Transaction, You must call 0 808 234 9168 or +32-(0)2 639 7103 and notify Us immediately upon becoming aware of such events. Money transfers should be sent to a local (Receiver’s) currency account, otherwise the receiving institution (where the Receiver has his or her account) may convert the funds at its own exchange rate or may even reject the money transfer. WU-G . From time to time a money order may be lost, damaged, stolen, or you may change your mind about sending the money order. This includes liability for death or personal injury caused by Our negligence; for fraud or fraudulent misrepresentation; or for breach of Your legal rights where it would be unlawful to exclude or limit such legal rights in relation to the Western Union® Online Service . The specific transfer fees for a Transaction are indicated in the “Send Money Online” field at www.westernunion.com/gb. You consent to and acknowledge the following: a. RIGHT TO RESCIND OR CANCEL A MONEY TRANSFER. If you used Western Union to send money transfers to a scammer between January 1, 2004 and January 19, 2017, you can file a claim to get money back. They also pretended to be family members in need of cash or law enforcement officers demanding payment. We cannot guarantee such efforts will be successful. Customers may obtain information about the addresses and hours of operation of Our agents and local representatives by calling this telephone number: 0808 234 9168 (for UK residents only) or +32-(0)2 639 7103 (for calling outside UK). © 2021 Western Union Holdings, Inc. All Rights Reserved. A $586 million settlement between the federal government and Western Union wiring service will refund those who were cheated out of their money because of … 14.2. THE RESPECTIVE PROVISIONS ARE HIGHLIGHTED IN BOLD. It's a good idea to record the serial number and amount of the money order as well, just in case anything happens to the receipt. We will not hold You liable under Item 8.2 if it was not possible for You to detect such loss, theft or misuse of the Transaction data or if the loss of the Transaction data was caused by an employee or vicarious agent acting on Our behalf, or by an external service provider We have appointed. 2.8. Follow the instructions to figure out the processing fee that is required. 8.10. Refunds are provided in the original form of payment. It may take up to 7 business days for the financial institution to credit the money to the sender. It is important to keep the receipt when you purchase a Western Union money order. Western Union settled the 2017 case for $586m. Western Union money orders are a convenient way to send money almost anywhere in the world. You are not entitled: (a) to use a robot, spider, scraper or any other automated programme to access the Western Union Website or the Western Union® Online Service, and/or (b) remove or modify information related to copyrights and trademarks or proprietary information published on the Western Union Website (or printed pages of the Website). Send money online to 200 countries and territories with hundreds of thousands of Western Union agent locations. Western Union International Limited is an Irish company (number: 372428) with registered offices at Unit 9, Richview Office Park, Clonskeagh, Dublin 14, Ireland. The name Western Union and all other names as well as proprietary designations of Western Union products and/or services named on the Western Union Website are exclusive brands of Western Union or of other third parties. Print and fill out the Money Order Research Request form. Its Data Processing Registration Number is 2111221. These Terms and Conditions shall, however apply to any instruction which we choose to accept. Western Union may charge additional fees associated with the use of an account for sending or receiving a money transfer. However, You might be entitled to the reimbursement or credit of a certain amount from Your Card Issuer or your bank if Your Bank Card or Your bank account were used in a fraudulent manner. 2.3. 8.3. These Terms and Conditions and all non-contractual rights relating to the Western Union® Online Service are governed by the laws of England and Wales, without regard to the law of conflicts, and are subject to the exclusive jurisdiction and venue of the courts of England and Wales with respect to any disputes arising out of these Terms and Conditions. Western Union does not represent, warrant or endorse the accuracy or reliability of, and expressly disclaims (to the fullest extent permitted by applicable law), any advice, opinion, statement, or other information displayed or distributed through any Linked Site. Send both the notarised affidavit and the Trace/Refund Request form to the address listed on the Trace/Refund Request form. 8.2. You have the right to rescind a money transfer within 14 days from initiating the Transaction. 11. Send money on the go with the Western Union ® app. The Western Union Website and the Western Union® Online Service must be used only for the purposes permitted by these Terms and Conditions or as described on the Website. You’re in luck — Western Union will issue refunds even if you don’t have the original receipt. 1.3. (MTCN) is : [protected] Date of transactions: 05/20/2020 13:45:34 ET. The Receiver’s agreement with his or her mobile phone service provider, mWallet account provider or other account provider governs the account and determines their rights, obligations, applicable fees, funds availability and account limitations. In this case the transfer fees will not be refunded. Western Union® Online Service offers money transfer services nationally and internationally. You must be at least 18 years old to use the Western Union® Online Service and You must have Your habitual residence in the United Kingdom. Test questions do not constitute an additional security feature and cannot be used to time or delay the payment of a money transfer and are prohibited in certain countries. B. You can file the claim online. Western Union calculates its rate of exchange based on commercially available interbank rates plus a margin. Our communication with You is normally conducted via the Internet and by e-mail. 4.5. The rescission must be declared to Us expressly by notice in writing sent by e-mail or by post, to the address in Item 5 above. Otherwise, it may take longer. If it has been used, you will receive a copy of the cashed money order for your records. We are entitled to amend Our Privacy Statement at any time. 2.4. Based in Atlanta, Georgia, W D Adkins has been writing professionally since 2008. Western Union® Online Service " refers to money transfer services which We provide through the Western Union Website or its mobile application (“Western Union Mobile Application”); j. Subject to statutory or regulatory requirements, We undertake to make funds available for collection by the Receiver at the latest at the end of the Business Day following the Business Day on which the funds were received (“Day of Receipt”) in the following cases: a. for any payment made in sterling to a Receiver in the UK; b. for any payment made in euro to a Receiver in the UK or the EEA; c. for any payment involving a single currency conversion, but only if the conversion is between sterling and euro and the payment is made in sterling or euro to a Receiver in the UK or in euro to a Receiver in the EEA. The FTC’s complaint alleged that Western Union failed to put in place effective anti-fraud policies and procedures and to act promptly against problem agents. The information provided in order to effect an online money transfer is true, accurate, current and complete; b. If you lost money to a scammer whom you paid using Western Union anytime from Jan. 1, 2004, to Jan. 19, 2017, you can file a claim up until May 31, 2018, to get your money back. Transfer Fees: Written information explaining how Western Union charges the Sender for making a money transfer is available on the Western Union Website and is shown to the Sender prior to completion of the payment order. This applies equally to cases in which Western Union is bound by any legislative, judicial or administrative order to take or refrain from taking any action. 8.1. No one rec… 4.4. These Terms and Conditions constitute the entire agreement between You and Us and supersede any prior agreements which may exist between You and Us. 4. Can my receiver pick up the money at any Western Union location? You should contact the relevant third party promptly and inform them of the circumstances of the unauthorised or incorrectly executed transaction. In addition, for the purposes of Item 8.6, a Transaction shall be deemed to be correctly executed if we are able to show the Transaction has been executed in accordance with Transaction information You provided to Us. Charges applied by the telephone service provider are the exclusive responsibility of the Sender or Receiver. If the transfer has not been paid, then we can stop the transaction and refund your money. He became a member of the Society of Professional Journalists in 2009. 2- On May 27, 2020 WU sent an email confirming payment for money transfer has been received and it will be availa The Sender shall inform the Receiver of the money transfer accordingly. When the affidavit form arrives, fill it out and have your signature notarised. … If You require further information, please contact the telephone number stated in Item 1.2 of these Terms and Conditions. You must share the Transaction data (amount of money, Your name, Your country, name of Receiver and MTCN) with the Receiver only. Links do not imply that Western Union is affiliated or associated with third parties or is legally authorised to use any trademark, trade name, logo or copyright symbol displayed in or accessible through a link, or that any Linked Sites are authorised to use any trademark, trade name, logo or copyright symbol of Western Union. The refunds related to Western Union's settlement with the FTC are for money sent between January 1, 2004 and January 19, 2017. 7.1. In most cases, you can fill the Trace/Refund Request, and your refund will be sent to you within 30 days. Western Union may issue your refund through their money transfer, the credit/debit card, or bank account that you used to pay with. 11.2. You must settle the basic amount of a money transfer plus Our fees with a Bank Card or from Your bank account (insofar as Western Union permits an account-based money transfer). k. "You”, “Yours” or “Your" refers to every and any person using the Western Union Website as a Sender. Get a refund on a Western Union money order by taking your proof of purchase receipt to the location where you purchased the money order. Once You have informed Us of the unauthorised use of Your password or Your username We will immediately make efforts to prevent any further use of this information. SOURCE: The Western Union Company . If the Sender chooses a payment currency different from the national currency of the destination country, the payment currency chosen may not be available at all payment locations in that country, or may not be available in small enough denominations to pay all of the money transfer. If You detect errors or encounter problems on the Western Union Website or with the Western Union® Online Service, please contact Us by e-mail or by telephone (for contact information see Item 1.2) or write to us at: Prior to first using the Western Union Website to send a money transfer You will be asked to provide a password and a valid e-mail address as Your username. Applicable law prohibits money transmitters from doing business with certain individuals or countries; Western Union is required to screen all Transactions against lists of designated persons subject to sanctions imposed by the governments of the countries and territories in which We do business, including the US Treasury Department’s Office of Foreign Assets Control (OFAC), the European Union and the UK. The receipt is your proof of purchase, and it's much easier to get a refund if you have it. We will have no liability to You under Item 8 if We fail to perform or incorrectly perform the Transaction where the reason for this was due to Events Outside Our Control or Our statutory obligations. If you’re tired of waiting in the phone queue when contacting customer support, you can … The distribution is the first of a series of refunds Western Union has been compelled to issue following 2017 regulatory action levelled against it by the Federal Trade Commission (FTC). 2.11. We will have no liability to You if the unauthorised or incorrectly executed transaction is carried out by a third party or between third parties You have instructed before We receive Your payment for the transfer or any other Transaction. This does not affect any other rights you may have. The Receiver may incur additional fees for receiving the Sender’s funds through an account-based money transfer, a mobile telephone or to a bank account. He writes about business, personal finance and careers. If one or several of the provisions to these Terms and Conditions are invalid, unlawful or unenforceable, then this does not affect the validity of the remaining provisions. Simply select Your destination country, enter the amount to be transferred and click on “Calculate”. THEY CONTAIN LIMITATIONS ON THE SCOPE OF OUR OBLIGATIONS TO YOU, AS WELL AS LIMITATIONS AND EXEMPTIONS FROM OUR LIABILITY TO YOU FOR DAMAGE THAT YOU MAY SUFFER AS THE RESULT OF A WESTERN UNION ONLINE MONEY TRANSFER. The payment of funds to be collected will be made to the Receiver that Western Union or its agent deems entitled to receive the money following verification of the identification documents. All rights to the Western Union Website and the Western Union® Online Service remain Our property and/or the property of the third party. You can request a refund for a Western Union money order if it hasn't been used or received, or if it is lost, damaged or stolen. We will have no liability to You for damage that is due to any unusual and unforeseeable events over which Western Union has no control and whose consequences, in spite of exercising due care, Western Union could not have avoided (caused, for example by Events Outside Our Control, failure of telecommunication lines, civil unrest, war or other events such as industrial action or lockouts over which We have no control). We will try Our best to deal with Your complaint at the first opportunity and We will send You a final response letter within 15 Business Days of receipt of Your complaint. Gross negligence in particular includes but is not limited to cases in which You do not promptly notify Us about a loss of Transaction data or if You do not keep Transaction data safe or if You disclose it to third parties. When exercising Your right of rescission prior to Our having paid out the funds to the Receiver, We will refund the amount of the transfer to You and do not charge any fees. I got mail about getting a refund for money that I had been scammed for, it's for the Western Union remission, basically they are paying back people who were scammed thru WU in abt the last 15 years. 3.4. Cookies allow us to operate our website/app efficiently and provide you with a better browsing experience. You are entitled to claim a refund of all fees and interest to the extent they have been charged or incurred in connection with an unexecuted or incorrectly executed Transaction. In certain cases money transfer payments may be subject to local taxes and service charges. b. if We did not ensure that Our contact facilities were available to You for the purposes of making a notification under Item 4.5. Every individual money order constitutes a separate agreement between WUIB and the Sender which is limited to the execution of a specific money transfer. If you don't have the serial number, you may not be able to get a refund. Where funds are to be paid out in cash the Receiver must provide adequate proof of his or her identity in addition to all transaction details required by Western Union pertaining to the money transfer, in particular the name of the Sender, the country from which the money was sent, the name of the Receiver, the approximate amount of money transferred and any and all other conditions and requirements that are mandatory at the Western Union agent location for the funds to be paid out, such as the MTCN (Money Transfer Control Number). However, if your refund request is not made on the same day you will lose the charges (unless there was an error on Western Union's side or you were a victim of fraud, in which case you will receive a full refund). Transactional: These cookies enable account sign in/sign out, fraud detection and prevention as well as web stability. Almost a month and I'm still waiting. 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